Delivery & Collection
We know how important it is that your dog’s food arrives quickly and safely. Here’s everything you need to know about delivery, tracking and collecting your Broadleaf order.
🚚 Dog Food Delivery (DPD)
We offer FREE tracked delivery on all 10kg and 13.5kg dog food bags throughout England, Wales and Scotland using our trusted courier partner, DPD.
DPD provides reliable, fully tracked delivery, helping to ensure your dog’s food arrives quickly and safely.
Delivery Information
✔ FREE tracked delivery on all 10kg and 13.5kg bags
✔ Delivered throughout England, Wales & Scotland
✔ Usually delivered within 1–2 working days of placing your order*
✔ Standard delivery days are Monday to Friday
✔ Weekend deliveries may occasionally be available, depending on DPD’s local delivery schedules
Stay Updated
To help you track your order, please provide a mobile phone number when placing your order. DPD may send you text updates or contact you if they need to discuss your delivery.
We also recommend downloading the DPD app, which allows you to:
- Track your parcel in real time
- Receive more accurate delivery updates
- Leave detailed delivery instructions
- Redirect your parcel if needed
If possible, please provide clear delivery instructions rather than simply selecting a generic safe place. This helps DPD deliver your order as smoothly as possible.
Deliver to Your Workplace
Need your order delivered somewhere you’ll definitely be?
No problem! DPD can also deliver your Broadleaf order directly to your workplace.
Important Information
Please note: Delivery times are typically 1–2 working days, but during busy periods, public holidays, severe weather or other courier delays, deliveries may occasionally take a little longer.
To avoid running low on food, we always recommend ordering at least five days before you expect to need your next bag.
💚 Julie’s Delivery Tip
“Ordering a few days before you need your next bag gives plenty of time for any unexpected courier delays and means your dog never has to miss a meal.”
📮 Treats & Smaller Orders (Royal Mail)
Smaller orders are sent using Royal Mail Tracked 48, giving you a reliable and convenient delivery service with tracking from dispatch through to delivery.
Whether you’re ordering natural treats, chews or smaller bags of dog food, we’ll ensure your order is carefully packed and dispatched as quickly as possible.
Delivery Information
✔ 6kg bags and smaller are sent via Royal Mail Tracked 48
✔ All natural treats and chews are dispatched using Royal Mail Tracked 48
✔ Delivery is charged at a flat rate of £4.25 for treat-only orders
✔ You’ll receive tracking information so you can follow your delivery online
Sample Deliveries
Thinking of trying Broadleaf for the first time?
We’re pleased to offer up to four product samples to help you find the right recipe for your dog.
- Up to 4 samples can be ordered at one time
- Samples are dispatched via Royal Mail
- A £3.50 delivery charge applies to sample orders
It’s a great way to let your dog try our recipes before ordering a larger bag.
Julie’s Tip 💚
“If you’re ordering treats alongside your regular food, it’s often worth placing one order rather than several smaller ones. It keeps things simple and ensures your dog has plenty of healthy rewards to enjoy while they’re waiting for their next bag of food!”
⏱️ Delivery Times & Tracking
We know you’ll be keen for your dog’s food to arrive as quickly as possible, which is why we aim to dispatch every order promptly and keep you informed throughout its journey.
Most orders arrive within 1–2 working days from the date they are placed, although delivery times may occasionally vary depending on courier services and other external factors.
Typical Delivery Times
✔ Most orders arrive within 1–2 working days
✔ Deliveries are normally made Monday to Friday
✔ Weekend deliveries may occasionally take place, although these are at the discretion of the courier
✔ Orders placed during weekends or Bank Holidays will be processed on the next working day
Please Allow Extra Time During
Although we always aim to deliver as quickly as possible, occasional delays can happen due to circumstances beyond our control, including:
- Bank Holidays
- Severe weather
- Peak seasonal periods
- Courier network delays
- Unexpected operational issues
We appreciate your patience should any of these situations arise.
Never Run Out of Food
Because delivery times can occasionally vary, we always recommend placing your next order at least five days before you expect to run out of food.
This gives plenty of time for your order to arrive and helps ensure your dog never misses a meal.
Julie’s Tip 💚
“I always recommend ordering your next bag while you still have around a week’s supply left. It gives complete peace of mind and means your dog can stay on the same food without any last-minute worries.”
📱 Track Your Delivery
Once your order has been dispatched, you’ll be able to keep track of its journey right through to your door.
Whether your order is delivered by DPD or Royal Mail Tracked 48, you’ll receive tracking information so you always know where your parcel is and when to expect it.
Help Us Keep You Updated
✔ Please provide a mobile phone number when placing your order
✔ Your courier may send text updates about your delivery
✔ You’ll receive tracking information once your order has been dispatched
✔ Our couriers may contact you if they need assistance completing your delivery
Make the Most of the DPD App
If your order is being delivered by DPD, we highly recommend downloading the DPD app.
The app allows you to:
- View live delivery updates
- Track your parcel in real time
- Leave detailed delivery instructions
- Redirect your parcel if your plans change
Providing clear delivery instructions through the app helps your driver deliver your order as smoothly as possible.
Delivering Somewhere Else?
Need your order sent somewhere you’ll definitely be?
No problem.
Many customers choose to have their order delivered directly to their workplace, making it even easier to receive larger bags of dog food.
Julie’s Tip 💚
“The DPD app is one of the easiest ways to stay updated. If you’re going to be out, you can often leave clear delivery instructions or redirect your parcel, helping everything go smoothly.”
🏡 Click & Collect
If you’re local to Broadleaf Grain Free, you’re welcome to collect your order directly from us.
For added convenience, we offer an out-of-hours collection service, allowing you to pick up your dog’s food at a time that suits you.
How It Works
✔ Available on all Broadleaf products
✔ Simply select Click & Collect when placing your order
✔ Let us know your preferred collection time in the order comments
✔ We’ll prepare your order and let you know when it’s ready
Out-of-Hours Collection
For maximum flexibility, local customers can have their order placed securely in our collection shed, making it easy to collect outside our normal opening hours.
Whether you’re collecting on your way home from work or at a time that’s convenient for you, we’ll do our best to make the process as simple as possible.
Need Help?
If you’re unsure whether Click & Collect is the best option for you, or you’d like to arrange a collection time, we’re always happy to help.
Just get in touch and we’ll be pleased to assist.
Julie’s Tip 💚
“Many of our local customers love using our collection shed because it gives them complete flexibility. Simply let us know when you’d like to collect, and we’ll have your order ready and waiting.”
Need to Know More?
Here are answers to some of the questions we’re asked most often about deliveries and collections.
How much does delivery cost?
Delivery is FREE on all 10kg and 13.5kg bags of Broadleaf dog food delivered by DPD.
Treat-only orders are sent via Royal Mail Tracked 48 for a flat rate of £4.25.
How long will my order take to arrive?
Most orders arrive within 1–2 working days.
Please allow a little extra time during weekends, Bank Holidays, severe weather or particularly busy periods, when courier services may experience delays.
Can I track my order?
Yes.
Once your order has been dispatched, you’ll receive tracking information from either DPD or Royal Mail Tracked 48, allowing you to follow your parcel right through to delivery.
Can I have my order delivered to work?
Absolutely.
Many customers choose to have their order delivered to their workplace, particularly when ordering our larger bags of dog food.
Do you offer Click & Collect?
Yes.
Local customers are welcome to collect their order directly from Broadleaf. Simply select Click & Collect when ordering and let us know your preferred collection time in the order comments. Out-of-hours collection is also available using our collection shed.
💚 Julie’s Tip
“If you’re ever unsure about delivery, collection or tracking, just get in touch. We’re always happy to help and would much rather answer a quick question than have you worrying about your order.”
